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Frequently Asked Questions (FAQ) - Scottish Letting Agent Register

I completed my application some time ago but still do not have my Letting Agent Registration Number.

Given the large number of applications we are receiving and the time each takes to assess, it can take some time before your application can be determined. We are processing applications in the order they are received and yours will be processed in due course.

Please note that if you have not been asked about a payment option during your application process then you will not have submitted your application. Please see the FAQ entitled ‘I have completed all the sections of my application but it will not let me submit it’ for more information.

I have completed all the sections of my application but it will not let me submit it.

It is very likely that one or more of the individuals you identified in your application have not yet completed their details (personal and or qualification information) to the main application (the application for the business). You will be unable to submit an application to us until all nominated individuals have completed their sub-application.

You can review the status of each nominated individual via your main application. Do this by logging into your main application and then towards the top of the page click on ‘Resume the application from: check your details’. You will then see two tabs: ‘Your application details’ and ‘Nominated individuals’. Click on the Nominated individuals tab and you will see the status of all nominated individuals. Any nominated individuals whose status does not say ‘DETAILS PROVIDED’ still has to complete and submit their sub-application. Please ask them to do this.

If all nominated individuals have the status ‘DETAILS PROVIDED’ then you will be able to click on the Save and continue button to proceed to the final sections of the application.

You will know you have almost completed the online application form when the registration system asks about a method of payment.

I’m a nominated individual and my application is still showing as In Progress even though I completed it.

It is very likely that you have completed all the details but have not submitted it to the main application. You will need to submit this to the main application. Do this by logging into your sub-application. You will see a summary of the details you have entered. Click on the ‘Resume the application from: check your details’ link, which is towards the top of the page. If your details are correct, press the Save and continue button. You will then be able to click on a button to submit your sub-application.

What payment options are available?

The current method of payment available is online by card. Please note that the ability to pay by invoice was removed on 3 September 2018. This is to make sure all invoices are processed and paid before the deadline on 1 October 2018.

Do I need to register?

Please see our Who needs to register section on our guide for more information.

If you still aren't sure, you should seek legal advice to find out whether you need to register.

What qualification and training should I have?

Please see our Training and qualifications section on our guide for more information.

How can I find out if a Letting Agent is registered?

You can search the public register to see if a letting agent is registered. Please note that because of the large volume of applications we are receiving, a letting agent may have made an application to us but it has not yet been considered for approval. You can email us at LettingAgentRegulation@gov.scot or call 0300 244 6439 to check if an agent has applied to join the register or not.

All those who conduct letting agency work within Scotland are required to have submitted a valid application by 1 October 2018. If you believe an agent is not registered and has not applied you can tell us via email to LettingAgentRegulation@gov.scot.

Application Codes and Memorable Words

I have forgotten my application number for the business’ application or have misplaced the email.

When an application is created an automated email with a link is sent to the email address provided. This link will autofill the application number when you wish to resume an application. This email will be sent from: LettingAgentsSupport@gov.scot.

If you cannot locate this email then please send an email to the Letting Agent Regulation mailbox at: LettingAgentRegulation@gov.scot. Please include the name of the organisation and your name in the email.

Please ensure that you send this email from the same email address that you used to create the application. For security reasons we will be unable to provide the application code to any other email address.

I have forgotten my application number for my sub-application as a nominated individual or have misplaced the email.

When a nominated individual is added to an application, the system sends an email to the email address you provided. This email contains a personalised link will autofill the unique application number for this sub-application and you can use this when you want to resume an application. This email will be sent from: LettingAgentsSupport@gov.scot.

If you cannot locate this email then please send an email to the Letting Agent Regulation mailbox at: LettingAgentRegulation@gov.scot. Please include the name of the organisation and your name in the email and add that you have misplaced your application code.

Please ensure that you send this email from the same email address used for the nominated individual or the email address used to create the main application. We will then email the appropriate application number direct to the email address provided for the nominated individual.

For security reasons, we will be unable to provide an application code to any other email.

I have forgotten my memorable word.

Please use the ‘Forgot your memorable word?’ link on the resume main applicant or Nominated individual page as appropriate. You will need to provide the application code and an email will be sent to the email address you provided when you began the online application process. This will allow you to reset the memorable word.