Accessibility for the Scottish Letting Agent Register

This accessibility statement applies to the Scottish Letting Agent Register.

This website is run by the Scottish Government. We want as many people as possible to be able to use this website. For example, that means:

• Pages have descriptive titles
• Headings are descriptive and shown in order
• The currently selected link or button is always clearly highlighted
• Pages have a way to skip to the main content of the page
• Buttons or links fully describe their purpose
• Images have good alternative text
• Pop-up messages are able to be used with a keyboard
• Pages are able to be read and navigated when magnified or on mobile devices
• Audio or video recordings do not play automatically or can be silenced
• Help options are in consistent locations across all pages
• Users do not need to solve puzzles during login. Previously entered information is pre-populated or available for selection

We've also made the website text as simple as possible to understand.

AbilityNet (opens in new tab) has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• Some pages are not structured properly for screen readers
• Some pages can not be fully used with only a keyboard
• Some pages include content that is difficult to understand using screen readers
• Some pages have poor colour contrast
• Some forms are difficult to complete
• Some error messages don't clearly explain or identify issues
• Some elements are difficult to click due to their size

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email customer.services@ros.gov.uk
• call 0800 168 9391

We'll consider your request and get back to you in two days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements please contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website's accessibility

The Scottish Government is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 (opens in new tab) AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some pages are not structured properly for screen readers. This doesn’t meet WCAG 2.2 success criterion 1.3.6 (Identify Purpose).

Some pages can not be fully used with only a keyboard. This doesn’t meet WCAG 2.2 success criterion 2.1.1 (Keyboard).

Some pages include content that is difficult to understand using screen readers. This doesn’t meet WCAG 2.2 success criterion 1.3.2 (Meaningful sequence).

Some pages have poor colour contrast. This doesn’t meet WCAG 2.2 success criterion 1.4.3 (Contrast minumum).

Some forms are difficult to complete. This doesn’t meet WCAG 2.2 success criterion 3.3.2 (Labels of instructions).

Some error messages don't clearly explain or identify issues. This doesn’t meet WCAG 2.2 success criterion 3.3.3 (Error suggestions).

Some elements are difficult to click due to their size. This doesn’t meet WCAG 2.2 success criterion 2.5.8 (The size of the target for pointer inputs is at least 24 by 24 CSS pixels).

Some pages don't show a warning message before the current session has timed out or offer a way to extend this time limit. This doesn’t meet WCAG 2.2 success criterion 2.2.1 (Timing Adjustable).

Some pages have different navigation links at the top or bottom of the page to other pages. This doesn’t meet WCAG 2.2 success criterion 3.2.3 (Consistent navigation).

Disproportionate burden

Timeout warning

No warning message or option to extend the session time limit is given, in non-compliance of WCAG 2.2 criteria 2.2.1. This applies because the browser session time is less than 20 hours.

Interactive maps

The use of interactive maps on this website is not completely accessible, as the content of these maps cannot be read by screen readers. Online maps and mapping services are excluded from the legislation (opens in new tab) "as long as essential information is provided in an accessible digital manner." In line with this, we have provided other, more accessible, ways to search and review this content.

We've assessed the cost of fixing the issue(s) above. We believe that doing so now would be a disproportionate burden (opens in new tab) within the meaning of the accessibility regulations.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 (opens in new tab) if they're not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we're doing to improve accessibility

We are reviewing our approach and working towards meeting the regulations by:

• continuing to train our staff to create accessible services
• increasing the use of automated and manual accessibility testing in our development process
• continuing to conduct user research with people who have access needs
• continuously delivering and improving our web applications

Preparation of this accessibility statement

This statement was prepared on 13th April 2026. It was last reviewed on 13th April 2026.

This website was last tested on 13th April 2026. The test was carried out by Registers of Scotland.