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About the application process

Your progress through the application is automatically saved and can be resumed at a later date as often as you like.

Email notifications

During the application process the system will send several types of email notifications.

You’ll be asked to tell us about 'named persons' in your business who must be included in your organisation’s application.

For every person you identify, provide their first and last name and email address so that we can contact them.

The system email each of them with a link to a secure area. In this confidential area they can provide us with necessary information. This information remains private.

As the main applicant, you’ll receive an email to tell you when each 'named person' has completed their part of the application.


You will not be able to submit your application until all named persons have completed their section.

You'll also receive an email when your application has been submitted, and then to let you know if it has been approved.

You may wish to remind the ‘named persons’ and staff to check their emails for their link to the application system.

When your application is ready to submit

You will not be able to submit your application until everyone named has provided their information and your business has met the criteria for registration.


Your application is not automatically submitted – you must pay and submit it once you’ve checked all of the details are correct.

Errors and changes

You must let us know as soon as possible in writing of any changes or mistakes to the information provided, by emailing the Letting Agent Register team:


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